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Code Issues Projects Releases Packages Wiki Activity

Added support to issue triage

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Billy Griffin 2019-03-14 13:54:30 -06:00
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7
docs/process/issue-triage.md
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@ -84,6 +84,8 @@ issues from time to time that isn't and won't be covered here.
close with a request to fill out the template.
1. Label the issue as a `bug` if the issue is a regression or behaviour that
needs to be fixed.
1. Label the issue with `support` if the issue is specific to one person's
configuration and isn't more broadly relevant to other users.
1. If the issue has already been fixed, add a comment linking to the original
issue and close the issue.
1. If anything is unclear but the template is adequately filled out, post what
@ -104,6 +106,11 @@ Although we use a bot, the first responder should also do a manual sweep of issu
* If a `more-information-needed` issue is stale for more than 14 days after the last comment by a reviewer, the issue will be automatically closed by the no-response bot.
* If the original poster did not fill out the issue template and has not responded to our request within 7 days, close the issue with the following message `I'm closing the issue due to inactivity but I'm happy to re-open if you can provide more details.`
## Support
If an issue reported feels specific to one user's setup and a solution will likely not be relevant to other users of Desktop, the reviewer should add the label `support`
and @-mention @desktop/support so they're able to work with the user to figure out what's causing the problem.
## Needs Reproduction
If a problem is consistently not reproducible, we **need** more information