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Added support to issue triage
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@ -84,6 +84,8 @@ issues from time to time that isn't and won't be covered here.
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close with a request to fill out the template.
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1. Label the issue as a `bug` if the issue is a regression or behaviour that
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needs to be fixed.
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1. Label the issue with `support` if the issue is specific to one person's
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configuration and isn't more broadly relevant to other users.
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1. If the issue has already been fixed, add a comment linking to the original
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issue and close the issue.
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1. If anything is unclear but the template is adequately filled out, post what
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@ -104,6 +106,11 @@ Although we use a bot, the first responder should also do a manual sweep of issu
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* If a `more-information-needed` issue is stale for more than 14 days after the last comment by a reviewer, the issue will be automatically closed by the no-response bot.
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* If the original poster did not fill out the issue template and has not responded to our request within 7 days, close the issue with the following message `I'm closing the issue due to inactivity but I'm happy to re-open if you can provide more details.`
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## Support
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If an issue reported feels specific to one user's setup and a solution will likely not be relevant to other users of Desktop, the reviewer should add the label `support`
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and @-mention @desktop/support so they're able to work with the user to figure out what's causing the problem.
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## Needs Reproduction
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If a problem is consistently not reproducible, we **need** more information
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